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Support

Client Success is our number one priority. We work hard to establish a relationship that drive results for our partners and clients. We win only when clients realize a sustainable value from their digital investment and see the model repeatable. A key part of our approach to success is through our support program called RIGIDcare™.

RIGIDcare™ provides an end-to-end support to our clients from diagnostic to value delivery and value sustainment.

Services and Support (RIGIDcare™)

Phase 1: Implementation

  • RIGID ROBOTICS project manager is available through the planning phase to support clients
  • RIGID ROBOTICS (and local representative) will typically make 1-2 technicians/engineers available to supervise the installation*
  • Commissioning and Setup services will be provided before solution hand-off to client.
  • 24/7 trouble shooting during the implementation and evaluation phases*

Phase 2: Training

  • RIGID ROBOTICS offers installation, maintenance and operation training services for mine technicians.
  • Our installation training services are performed by 1-2 technicians/engineers in-person/virtual and include:
  • Installation training
  • Calibration and configuration training
  • Specific solution training
  • RIGIDportal™ training
  • We track training of mine staff and issue certificates upon completing a certain level of training on RIGID ROBOTICS modules.

Phase 3: Continued Support

  • RIGID ROBOTICS has invested heavily into remote monitoring and maintenance technology
  • RIGID ROBOTICS uses an online support portal where client opens a support ticket that is immediately received by RIGID ROBOTICS (or local representative) and is acknowledged within a set response time depending on severity level*
  • COVID-19 friendly support enabled by RIGIDportal™
  • Enhancement & Customization
* Subject to RIGIDcare™ support agreement

Get in Touch

You will find yourself working in a true partnership that results in an incredible experience while generating significant value for your operation.

Email us

sales@rigidrobotics.com