Client Success is our number one priority. We work hard to establish a relationship that drive results for our partners and clients. We win only when clients realize a sustainable value from their digital investment and see the model repeatable. A key part of our approach to success is through our support program called RIGIDcare™.

RIGIDcare™ provides an end-to-end support to our clients from diagnostic to value delivery and value sustainment.

Services and Support (RIGIDcare™)


Phase I


  • RIGID ROBOTICS project manager is available through the planning phase to support client
  • RIGID ROBOTICS (and local representative) will typically make 1-2 technicians/engineers available to supervise the installation
  • Commissioning and Setup services will be provided before solution hand-off to client
  • 24/7 trouble shooting during the implementation and evaluation phases *

Phase II


  • RIGID ROBOTICS offers installation, maintenance and operation training services for mine technicians
  • Our installation training services are performed by 1-2 technicians/engineers in-person/virtual and include:
    • Installation training​​​​​​​
    • Calibration and configuration training​​​​​​​
    • Specific solution training ​​​​​​​
    • RIGIDportal™ training​​​​​​​
  • We track training of mine staff and issue certificates upon completing a certain level of training on RIGID ROBOTICS modules.

Phase III

Continued Support

  • RIGID ROBOTICS has invested heavily into remote monitoring and maintenance technology
  • RIGID ROBOTICS uses an online support portal where client opens a support ticket that is immediately received by RIGID ROBOTICS (or local representative) and is acknowledged within a set response time depending on severity level *
  • COVID-19 friendly support enabled by RIGIDportal™
  • Enhancement & Customization
* Subject to RIGIDcare™ support agreement