DIAGNOSE / SHOVEL PRODUCTIVITY
Increase and sustain shovel productivity.Throughout the shift.
DIAGNOSE identifies controllable production losses, ranks improvement opportunities and recommends practical actions to supervisors and dispatchers in near real time.
THE PRODUCTION GAP
Shovel performance varies widely across shifts and operators.
This creates a significant gap between actual performance and what’s achievable.
The gap persists because of skill differences, inconsistent training, late feedback and high turnover.
THE DIAGNOSE WORKFLOW
DIAGNOSE™ at the customer site
Turn shovel and production data into a repeatable improvement cycle.
01
Ranked opportunities
DIAGNOSE identifies highest-impact opportunities per shovel.
02
Select and review evidence
Supervisor/dispatcher review provided evidence and context.
03
Act to remove hurdle
Intervention by site team: call operator, go to shovel, or adjust plan.
04
Verify the value
Compare shifts, review actions, assess the effect of interventions.
DIAGNOSE EXAMPLES
See what DIAGNOSE identifies.
Two findings from a 12-hour shift. Each connects a production loss to an actionable response.
LOADING INTERRUPTIONS
10 of 15
Trucks affected while available for loading.
15:00–16:00 window · Estimated opportunity +352 t/OpHr.
RECOMMENDED ACTIONKeep loading continuous while a truck is available under the shovel.
HESITATION ON RETURN
15.2 sec
Return time against an 8.5-second target.
26.1% of return time stalled · Estimated opportunity +242 t/OpHr.
RECOMMENDED ACTIONSelect the next cut before leaving the truck and return directly.
Recorded operating data, 23 June 2025. Estimates use tons per operating hour (t/OpHr); they are not gains measured after an intervention.
2025 PRODUCTION OPPORTUNITY ASSESSMENT
The production opportunity is large and measurable.
U.S. Coal Mine, Two P&H 2800 rope shovels.
13.3%
Estimated uplift · Shovel 1201
2.471 million tons of additional opportunity.
23.6%
Estimated uplift · Shovel 1202
2.933 million tons of additional opportunity.
5.4M
Tons of combined opportunity
Across the two shovels in 2025.
Same crew, same operating hours. Actual recovery depends on site conditions and actions taken.
OPERATOR AUGMENTATION / COACH
Start with DIAGNOSE. Extend to in-cab guidance.
Start with a low-risk application that builds trust in the diagnosis, the opportunity and the recommended action.
RECOMMENDED START
DIAGNOSE™
Supervisors and dispatchers review the evidence, coordinate actions and quantify the gains.
EXTEND INTO THE CAB
COACH™
In-cab guidance brings operating insights and recommended actions directly to the operator. COACH is available for select partnership pilots with customers seeking in-cab operator augmentation.
START WITH ONE SHOVEL
Quantify the gain.
See a DIAGNOSE demo on real production shift data, then discuss how it can fit and benefit your operation.
RIGID leads setup, training and support. Together, we track actions and quantify realized gains.
For investment or strategic partnership enquiries, mention your interest in the message.