Privacy Policy - RIGID ROBOTICS

RIGID ROBOTICS PRIVACY POLICY

LAST UPDATED: December 1, 2024

1. Introduction

The purpose of this Privacy Policy is to describe how RIGID ROBOTICS INC. (“RIGID”, “we” or “us”) collects, uses and discloses personal information through its websites (herein after referred to as the “Site”) and with our products and services (the “Services”). By using the Site or our Services, you accept the terms of this Privacy Policy, as well as those contained within RIGID ROBOTICS’ Terms of Use, in full.

Please review this Privacy Policy carefully. By submitting your personal information to us, by using our Site, or by otherwise accessing or using the Services, you consent to our collecting, using and disclosing your personal information as set out in this Privacy Policy.

This Privacy Policy does not apply to the extent we process personal information in the role of a processor or service provider on behalf of our customers. It is that customer’s privacy statement that applies. We conduct such activities strictly in accordance with our customer’s instructions and pursuant to our contractual arrangements with the customer. If you are an end user or consumer with an existing relationship with one of our customers, you should refer to the customer’s website to understand their privacy practices and policies.

2. Voluntary Collection of Information

Any information you provide to RIGID ROBOTICS via the Site or Services is collected and stored for the purposes of contacting you with information which we deem relevant. This includes the information you may submit via contact or subscription forms, such as but not limited to your name, email address, company name, and phone number.

3. Automatic Collection of Information

In an effort to improve the quality of our Site, as well as our marketing programs, we collect and store the information provided to us by your browser and/or by Google Analytics, a service provided by Google Inc., when you view or use the Site. This may include the type of device you are using, your IP address, the type of browser you use, the website which you came from, the time and date of access, your geographical location, language preference, and other information which does not personally identify you.

A. Use of Cookies

We utilize cookies, which are small text files which contain an anonymous identifier, that we send to your browser and are stored locally on your device. Cookies enable us to collect non-personal information and keep a record of your history of accessing our Site as well as your preferences. RIGID ROBOTICS may use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until you delete them.

B. Use of Google Analytics

RIGID ROBOTICS utilizes specific cookies to enable our use of Google Analytics to track and analyze your use of the Site. Our use of Google Analytics is limited to marketing and research purposes and aids in planning and executing our business and marketing activities. Learn more about Google’s privacy policy and opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

C. Other Third Party Cookies

Our service providers, partners, affiliates, and other tracking applications may also utilize cookies which are not subject to this Privacy Policy. RIGID ROBOTICS may have limited or no access or control of third party cookies.

D. Opting Out of Cookies

You are automatically consenting to our use of cookies by accessing this Site. You may set your browser to block cookies through a process dependent on the type of browser you have and the device which you use. Please refer to the appropriate manual or help file, as provided with your device and/or browser, for more information.
Should you block cookies, RIGID ROBOTICS may limit your access to certain areas and features of the Site.

4. USE OF INFORMATION

We generally use your personal information for the following purposes:

to maintain our Site, provide you with our Services and to support your use of our Services;
to respond to your inquiries, complaints or requests;
to communicate with you through our newsletter or other member communications;
to manage our business and our arrangements with our clients, including to detect and prevent errors and fraud;
to improve the effectiveness and efficiency of our operations, products, services, and programs;
to investigate legal claims and protect our rights, operations or property;
for such other purposes as you may consent to from time to time; and
as otherwise required or permitted by law.

5. Information Sharing

RIGID ROBOTICS does not sell your information to third parties and will only share your information with third parties as described in this Privacy Policy. The third parties with which we may share information include but are not limited to:

Companies that provide services for or assist with our marketing, sales, or other business activities
Our current network of local representatives and representatives with which we enter into agreements in the future
Public and/or government authorities in response to a lawful request

We may disclose your information when we believe such disclosure is required or permitted by law. In addition, we may disclose your personal information to a third party in the event of any significant business transaction, such as a merger or reorganization.

6. PERSPECTIVE: RIGID ROBOTICS’ Newsletter

Should you choose to subscribe to our newsletter, known as ‘PERSPECTIVE,’ your name and email address will be used by us and MailChimp, a third-party mail service provider, to send the newsletter to you. You can unsubscribe from PERSPECTIVE at anytime using the instructions provided at the bottom of the newsletter.

If you unsubscribe, your information will be retained by RIGID ROBOTICS for the purpose of remembering your preference and/or contacting you for reasons unrelated to PERSPECTIVE in the future, and for any other reasons that you have consented to.

7. External Links

Our Site contains links to other websites with unique privacy policies which may differ from these terms. Those other websites, products, or services are governed by the privacy statements and policies of the respective third party. This Privacy Policy does not extend to any websites, products, or services provided by third parties. We do not assume responsibility for the privacy practices of third parties and we encourage you to review all third-party privacy statements prior to using third-party websites, products, or services.

8. Social Media

Our Site contains social media features, including buttons, links, and other widgets to connect the Site and the content on the Site to social networks such as Twitter, LinkedIn, and Facebook. Your interactions with these social media features are subject to the privacy policies of the third-party company which provides the feature. These third-parties may collect your information or send a cookie to your browser whether or not you directly interact with them.

9. Security

We have implemented physical, organizational, contractual, and technological security measures in an effort to protect your personal information from loss or theft, unauthorized access, use, or disclosure.

Despite these measures, we cannot guarantee that our safeguards will always be effective. A breach of security safeguards can result in risks such as phishing and identity theft. In such cases, we will act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.

10. RETENTION, STORAGE, AND INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, and as permitted or required by law.

RIGID ROBOTICS is a Canadian company with its head office located in Vancouver, BC. While your information is primarily accessed and used in Canada, we may transfer your personal information to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. For more information about our policies and practices regarding our service providers and transfers of information outside your country of residence, contact us using the contact information in the “Contact us” section below.

11. Accessing Your Information

We expect you to supply us with updates to your personal information, when required. We will not routinely update your personal information unless such a process is necessary.

You may make a request to review any personal information about you that we have collected, used, or disclosed, and we will provide you with any such personal information to the extent required by applicable laws.

You may also challenge the accuracy or completeness of your personal information in our records. If you demonstrate that your personal information in our records is inaccurate, incomplete or equivocal, we will amend or delete your personal information as required. Where appropriate, we will transmit the amended information to third parties to whom we have disclosed your personal information.

If you object to how we handle your request, you may have the right to make a complaint to the Privacy Commissioner of Canada or the applicable provincial privacy commissioner.

If we are processing your personal information on behalf of our customer, we may refer your access or correction request to that customer.

12. Changes to RIGID ROBOTICS’ Privacy Policy

The Privacy Policy was last revised as of the date that appears at the top of this page.

From time to time, we may make changes to this Privacy Policy. When changes are made, they will become immediately effective when published in a revised Privacy Policy posted on our website, unless otherwise noted. We may also communicate the changes to this Privacy Policy by other means.

13. CONTACT US

All comments, questions, concerns, or requests regarding your personal information or our privacy practices should be forwarded to us as follows:

Privacy Officer
privacy@rigidrobotics.com
4400 Dominion Street, Suite 500
Burnaby, BC V5G 4G3
Canada