Client Success is our number one priority. We work hard to establish a relationship that drive results for our partners and clients. We win only when clients realize a sustainable value from their digital investment and see the model repeatable. A key part of our approach to success is through our support program called RIGIDcare™.
RIGIDcare™ provides an end-to-end support to our clients from diagnostic to value delivery and value sustainment.
Services and Support (RIGIDcare™)
Phase 1: Implementation
- RIGID ROBOTICS project manager is available through the planning phase to support clients
- RIGID ROBOTICS (and local representative) will typically make 1-2 technicians/engineers available to supervise the installation*
- Commissioning and Setup services will be provided before solution hand-off to client.
- 24/7 trouble shooting during the implementation and evaluation phases*
Phase 2: Training
- RIGID ROBOTICS offers installation, maintenance and operation training services for mine technicians.
- Our installation training services are performed by 1-2 technicians/engineers in-person/virtual and include:
- Installation training
- Calibration and configuration training
- Specific solution training
- RIGIDportal™ training
- We track training of mine staff and issue certificates upon completing a certain level of training on RIGID ROBOTICS modules.
Phase 3: Continued Support
- RIGID ROBOTICS has invested heavily into remote monitoring and maintenance technology
- RIGID ROBOTICS uses an online support portal where client opens a support ticket that is immediately received by RIGID ROBOTICS (or local representative) and is acknowledged within a set response time depending on severity level*
- COVID-19 friendly support enabled by RIGIDportal™
- Enhancement & Customization
