Support

Existing Customers

New Customers

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RIGID ROBOTICS Offers Comprehensive Support

Our solutions are built to minimize your need for maintenance and support
And when you need support, we work hard to make it as easy and efficient as possible

At RIGID ROBOTICS, we understand support is important to you. We work with a network of handpicked and carefully trained representatives around the globe to deploy and support our solutions in our customers’ operations. Our Comprehensive Support Structure is an optimized customer experience process that extends all the way from purchase to annual training and maintenance.

RIGID ROBOTICS’ support is divided into three tiers:

Free Support Program: We stand behind our products and provide the basic and most frequently used support items for free. Every product includes a 6 month, comprehensive warranty.
Extended Support Program (ESP): We added a tier of support on top of the industry standard in order to show our commitment to a world-class customer experience. The Extended Support Program includes a 24 hour turnaround time on support inquiries as well as access to head office product specialists and much more.
Extended Support and Warranty Program (ESWP): Our top tier of support includes everything from the extended support program, plus an additional warranty for added piece of mind. This is the best option for customers to guarantee the longevity of their systems and ensure that they receive proper care and maintenance.

head-office

Head Office

Vancouver, Canada

regional-office

Regional Representatives

Australia and Oceania 
MTGA
Central America
PROINFRA
Middle East
IDEA-NEGAR ENERGY SABZ
South America
Brazil Office

partnership-in-progress

Partnerships in Progress

Chile
China
Columbia
Russia
South Africa

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